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Shipping & Returns

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Shipping & Returns

 

Shipping FAQ

Free?

Shipping to addresses in the continental United States is FREE with no minimum purchase. International addresses, AK, HI, and other U.S. territories will have a shipping charge. Place the items you would like to purchase in your shopping cart and enter your shipping address in the checkout to see the shipping fee.

International?

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. International shipments may be subject to local import taxes or fees that are payable by the customer at time of delivery. 2kool4skool has no way to estimate what those taxes or fees may be but you may be able to find out by contacting your local post office. Please contact us before placing an order if you have questions about shipping to international destinations.

How long?

We try to ship your order within 24 hours. Most orders ship from Southern California. Some products are shipped directly to you from the warehouses of the manufacturer or distributor of the product(s) which may be in other states. Most shipments take less than 5 business days in transit to U.S. destinations. If you need your item sooner please Contact Us.

Tracking and Carrier?

A tracking number will be provided for your order once it is shipped and the info is entered into our system. The carrier can be either FedEx, UPS, or the US Post Office. 2kool4skool will decide the carrier based upon the product and the destination. If you have special shipping requests such as a specific carrier, hold for pickup, or delayed delivery date please Contact Us.

 

Returns Policy

How long?

You may return most new, unopened, unused items in original packaging within 30 days of delivery for a refund less original shipping cost paid. 

What if my item is damaged, defective or lost?

In the unlikely event of a problem with your order please Contact Us and we will make it right. It's as simple as that.

When will you receive your refund?

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

How?

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with a return authorization number and instructions for how to return items from your order. Items returned without authorization will be refused.

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